Privacy Policy

Effective Date: May 11, 2025  ·  Last Updated: May 11, 2025

This Privacy Policy describes how WatchManager ("Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you access or use our website and services at WatchManager.app (the "Service"). Please read this policy carefully.

Table of Contents

  1. 1. Information We Collect
  2. 2. How We Use Your Information
  3. 3. Legal Basis for Processing
  4. 4. How We Share Your Information
  5. 5. Cookies and Tracking Technologies
  6. 6. Data Retention
  7. 7. Data Security
  8. 8. Your Privacy Rights
  9. 9. California Privacy Rights (CCPA/CPRA)
  10. 10. Children's Privacy (COPPA)
  11. 11. Third-Party Links and Services
  12. 12. Email Communications (CAN-SPAM)
  13. 13. Data Breach Notification
  14. 14. International Users
  15. 15. Changes to This Policy
  16. 16. Contact Us

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

A. Information You Provide Directly

  • Account Registration: Full name, email address, and password when you create an account.
  • Business Profile: Business name, address, phone number, tax ID, and logo for invoice generation.
  • Inventory & Sales Data: Watch details, pricing, images, purchase invoices, buyer information, and transaction records you enter into the platform.
  • Payment Information: Billing is handled by Stripe, Inc. We receive only a tokenized customer reference — we never see or store your full credit card number.
  • Communications: Messages you send us via email or support channels.

B. Information Collected Automatically

  • Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
  • Device Information: Device type, screen resolution, and unique device identifiers.
  • Usage Data: Features used, actions taken, timestamps, and session duration.
  • Cookies & Similar Technologies: See Section 5 for details.

C. Information from Third Parties

  • Payment confirmation data from Stripe.
  • eBay account information when you authorize our eBay integration.
  • Marketplace listing data from platforms you connect to WatchManager.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account and authenticate your identity.
  • To provide, operate, and maintain the Service.
  • To process payments and manage subscriptions.
  • To generate invoices, marketplace listings, and AI-powered features.
  • To send transactional emails (e.g., subscription confirmations, invoices).
  • To send service-related notices, security alerts, and administrative messages.
  • To respond to your comments, questions, and customer support requests.
  • To analyze usage patterns and improve the Service.
  • To detect, investigate, and prevent fraudulent transactions and other illegal activity.
  • To comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for their direct marketing purposes.

3. Legal Basis for Processing

If you are located in the United States, we process your personal information based on:

  • Contract: Processing necessary to perform the agreement between you and WatchManager (providing the Service).
  • Legitimate Interests: Fraud prevention, security, improving the Service, and analytics.
  • Legal Obligation: Compliance with applicable laws and regulations.
  • Consent: Where you have given express consent (e.g., marketing emails). You may withdraw consent at any time.

4. How We Share Your Information

We do not sell your personal data. We may share information only in the following circumstances:

A. Service Providers

We engage trusted third-party service providers who process data on our behalf under strict contractual obligations:

  • Stripe, Inc. — payment processing (stripe.com/privacy)
  • Base44 / Wix — cloud hosting and infrastructure
  • AI Providers (OpenAI, Google) — AI-powered features (watch identification, listing generation)
  • eBay — marketplace listing integration when you authorize it

B. Business Transfers

If WatchManager is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent in-app notice.

C. Legal Requirements

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or protect the safety of our users.

D. With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

  • Strictly Necessary Cookies: Required for the Service to function (e.g., authentication session tokens). You cannot opt out of these.
  • Analytics Cookies: Used to understand how users interact with the Service. This data is aggregated and anonymized.

We do not use advertising cookies, behavioral tracking, or third-party ad network cookies.

You can control cookies through your browser settings. Disabling strictly necessary cookies will prevent the Service from functioning properly.

6. Data Retention

  • We retain your personal information for as long as your account is active or as needed to provide the Service.
  • Upon account cancellation, your data is retained for 90 days to allow for reactivation, after which it is permanently deleted from our systems.
  • We may retain certain data for longer periods if required by law, to resolve disputes, or enforce agreements.
  • Anonymized, aggregated data may be retained indefinitely for analytics purposes.

7. Data Security

We implement and maintain commercially reasonable technical and organizational security measures to protect your information, including:

  • Encryption of data in transit using TLS/HTTPS.
  • Encryption of sensitive data at rest.
  • Access controls limiting data access to authorized personnel only.
  • Regular security reviews and monitoring.

However, no security system is impenetrable. We cannot guarantee the absolute security of your data. You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, contact us immediately at support@watchmanager.app.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete data. You can update most information directly in Settings.
  • Right to Deletion: Request deletion of your personal data. Submit a request to support@watchmanager.app. We will process it within 30 days.
  • Right to Data Portability: Export your inventory and sales data as CSV from within the app at any time.
  • Right to Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the "unsubscribe" link or by contacting us.
  • Right to Restrict Processing: In certain circumstances, request that we restrict processing of your data.

To exercise any of these rights, please email us at support@watchmanager.app. We will respond within 30 days. We may need to verify your identity before processing your request.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you additional rights:

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information: Identifiers (name, email, IP address), commercial information (transaction records), internet/network activity (usage data), and inferences drawn from this information.

Your CCPA/CPRA Rights

  • Right to Know: Know what personal information we collect, use, disclose, or sell.
  • Right to Delete: Request deletion of personal information we collected from you.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising.
  • Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond providing the Service.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

To submit a CCPA/CPRA request, email support@watchmanager.app with "California Privacy Request" in the subject line. We will verify your identity and respond within 45 days (extendable by an additional 45 days when reasonably necessary).

CalOPPA Disclosure: In accordance with the California Online Privacy Protection Act, we post this privacy policy conspicuously and identify all categories of personally identifiable information collected through our website.

10. Children's Privacy (COPPA)

The Service is directed exclusively to individuals aged 18 or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information. If you believe we have collected such information, please contact us immediately at support@watchmanager.app.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party platforms (e.g., eBay, Chrono24). These third parties have their own privacy policies, and we have no control over and assume no responsibility for their content or practices. We encourage you to review the privacy policies of any third-party services you interact with.

12. Email Communications (CAN-SPAM)

We comply with the CAN-SPAM Act. When we send you commercial email:

  • We will clearly identify the message as advertising where applicable.
  • We will include our physical mailing address or a valid postal address.
  • We will honor opt-out requests promptly (within 10 business days).
  • We will include a clear and conspicuous unsubscribe mechanism in every marketing email.

To unsubscribe from marketing communications, click the "Unsubscribe" link in any email or contact us at support@watchmanager.app. Note: You may still receive transactional/administrative emails necessary to manage your account.

13. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

  • Notify affected users by email within 72 hours of becoming aware of the breach (or sooner as required by applicable state law).
  • Notify applicable state regulators as required by state breach notification laws (including California, New York, and other applicable states).
  • Provide information about the nature of the breach, data affected, steps we are taking, and recommended actions you can take to protect yourself.

14. International Users

WatchManager is operated in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

By using the Service, you consent to the transfer of your information to the United States. If you are an EU/UK resident and have concerns about cross-border data transfers, please contact us.

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page.
  • Send an email notification to registered users.
  • Display a prominent notice within the Service for at least 30 days.

Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

WatchManager

Email: support@watchmanager.app

Website: watchmanager.app

We will respond to all privacy-related inquiries within 30 days.